Service Contract Terms & Conditions

Terms and Conditions of your Protection Plan

Thank you for choosing to protect Your Product with a Protection Plan powered by anycover. Your Protection Plan is a Service Contract between You and the Merchant from whom you bought this Protection Plan, providing repairs for covered defects. Your Protection Plan is not an insurance policy, nor are We insurers. It does not relate to any guarantee or promise relating to the nature of the material, workmanship or performance of the covered product. The protection provided to You under Your Protection Plan is subject to the terms and conditions specified below.

TERMS AND CONDITIONS

GENERAL
Please ensure that you keep Your Original Documents that record the purchase of both Your Product and this Protection Plan. The Original Documents constitute proof of purchase and needs to be produced in the event of a claim. If You have purchased more than one product on the same purchase receipt, then Your Protection Plan will only cover those products specifically described on the purchase receipt and/or Tax Invoice as being covered under Your Plan. Your Protection Plan is for Products used for domestic and personal purposes only and does not cover a Product utilised for commercial, rental or for profit generation purpose, and does not cover a Product utilised in a multiple user organization or for commercial use in housing areas, unless a corporate product care plan is purchased.

TERM
The term of Your Plan will be clearly stated on Your Service Contract under Coverage Term and is effective from the expiry date of the manufacturer‘s warranty of Your Product. For all Products, the term of Your Plan:° may be 1, 2,3, or 4 years as specified on Your Service Contract; and is in all cases limited to a maximum of 5 years including the Manufacturer‘s Warranty. Your Plan is valid from the date You purchased Your Product and Plan. Cover commences from the expiry of the Manufacturer‘s Warranty for Your Product. If Your Product is replaced or repaired by the manufacturer, Your Plan and the expiry of Your Plan remains the same.

WHAT IS COVERED
Your Plan covers the cost of parts and labour to repair Your Product in the event Your Product fails to properly operate due to Electrical, Electronic and Mechanical failure. If Your Product had a Product Price of at least S$300, We will protect You against these faults until the expiry date of Your Plan, or until Your Product is replaced with a new product. Refer to Termination Clause. If Your Product had a Product Price of less than $300, We will endeavor to replace Your Product with a new product if a repair is not feasible per our assessment. The maximum amount payable by Us under Your Plan will in all cases not exceed the Product Price of Your Product. Parts used for repairs to factory specifications may be new or refurbished and is determined at Our sole discretion.

REPLACEMENT TERMS
If Your Product had a Product Price of at least S$300 and it is not economical or feasible for Us to repair Your Product, to be determined at Our sole discretion, We may replace Your Product with a new product that is nearest to the original Product technical specifications. In the event that We choose to replace Your Product, We will take into account the features and specifications of the original Product and the availability of the technology. The value of the replacement product, as measured by the current selling price, shall not exceed the Product Price You paid for Your Product. Due to changes in product technology and availability, the replacement product. Replacement price differences, if any, will not be refunded in any form. If We cannot repair Your Product or offer a suitable replacement, We may give You a store credit equal to the Coverage Amount that is valid for 2 weeks and will not exceed the Product Price of Your Product. The decision to repair, replace or offer a store credit is always determined at Our sole discretion. If Your Product had a Product Price of less than S$300 and We cannot offer a suitable replacement, We may give You a store credit equal to the Coverage Amount that is valid for 2 weeks. The value of any store credit that We give You is at Our sole discretion and will not exceed the Product Price of Your Product. The decision to replace or offer a store credit is always at Our sole discretion. If Your Product is replaced or a store credit is given, then this shall constitute fulfilment of this Protection Plan and the faulty item will become Our property and must be returned to us.

NO LEMON GUARANTEE
If Your Product had a Product Price of at least S$300, and Your Product has had 2 qualified service repairs under Your Protection Plan and requires a 3rd qualified service under Your Plan during the Term, We will replace Your Product, subject to the Replacement Terms above. If Your Product had a Product Price of less than S$300, We will replace Your Product the first time it fails, subject to the Replacement Terms above.

FREIGHT
If Your Product requires servicing under Your Plan, We will cover freight both to and from Our designated service centre where: (a) Your Product is non-portable; and (b) Your Manufacturer’s Warranty states on-site service; and (c) We are unable to provide on-site service. An example of items on which freight would be covered include, but is not limited to, washers, dryers and fridges. If the breakdown is not covered by Your Plan, You will be charged for the freight cost. If Your Product is portable, You are required to take Your Product to the designated service centre.

AVAILABILITY OF SERVICE
We always try to complete repairs in the shortest amount of time possible. However, We are not responsible for delays caused by factors beyond our control such as delays in the availability of parts.

SINGAPORE ONLY COVERAGE
Your Product is covered by Your Plan in Singapore only.

TRANSFERRING YOUR PRODUCT PROTECTION PLAN
Your Plan as it applies to Your Product can be transferred to a new owner provided you notify Us by contacting [email protected] and supplying us name, email and shipping address of the new owner along with the copy of the Original Documents within 5 days of transfer.

WHAT IS NOT COVERED
Your Protection Plan does not cover:
1.Faults or failures covered by the manufacturer during the Manufacturer‘s Warranty period; 2. Your Product if the manufacturer’s serial number is removed or altered; 3. Defects or design faults that are covered by the original product manufacturer or distributor whether or not through the process of a product recall; 4. Repairs carried out by repair agents that are not authorised by Us; 5. Repairs or replacements that have been organised without following the claims procedure listed in this document or without Our authority; 6. Except where expressly mentioned in these terms and conditions, costs associated with freight, transportation or delivery for Your Product; 7. Service call (diagnostic/service fee), repair costs or replacement costs where the fault is not covered under Your Plan or when no fault is found; 8. Except where specifically mentioned in these terms and conditions, costs associated with installation, uninstalling, dismantling, or re-installation of Your Product; 9. Costs associated with any failure that occurs during transportation, installation, uninstalling, dismantling or re-installation of Your Product unless by Our authorised repairer. 10. Consequential losses or damage of any type, including but not limited to loss of enjoyment, loss of intellectual or sentimental value of Your Product. 11. Costs associated with routine maintenance and servicing such as but not limited to cleaning, adjustments, top-up gas, lubrication, alignments, reprogramming, tuning or upgrades. 12. Costs associated with mandatory maintenance to preserve water proof features of Your Product. 13.Batteries including but not limited to rechargeable, removable, replaceable and built-in batteries. 14. Accidental damage of any type or from any cause. 15. Accessories such as, but not limited to headphones, external devices, remote controls, microphones, cords and cables, additional game controllers and memory cards. 16. Mechanical or Electrical Failures of Your Product caused by; 16.1. negligence, accidental or deliberate misuse or unauthorised alterations; 16.2. liquid penetration; 16.3. external sources including but not limited to electrical interferences, power surges or voltage fluctuations; 16.4. infestations of vermin, pests, insects or animals including domestic pets; 16.5. cosmetic damage or accidental damage from any cause; 16.6. rust, corrosion, mould, condensation, evaporation, dampness, dust or change in temperature; and 16.7. wear and tear or gradual deterioration including but not limited to hinges, gaskets, seals; 17. System restore but not limited to operating systems and applications reinstallation 18. Repairs to/replacements of any; 18.1. consumables, including but not limited to batteries, fuses, filters, bulbs, globes, lamps, toners, drums, print heads and user replaceable elements; 18.2. monitors or televisions as a result of burned phosphor, screen burn or finger prints; 18.3. speakers as a result of overloading; 18.4. hardware upgrades added during or after the original purchase. 18.5. software, data or removable data medium caused by the Mechanical or Electrical Failure of Your Product, including firmware upgrades and malfunctions caused by virus. 19. If Your Product had a purchase price below S$500, the replacement of any accessories in the original packaging which may include headphones, remote controls or external devices; 20. Any single claim amount which exceeds the Product Price of Your Product; 21. Any failure of Your Product to properly operate outside the Term of Your Plan.

LIMITATION OF LIABILITY
In any event, and notwithstanding anything contained in this Plan, in no circumstances shall We be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, (i) for any increased costs or expenses, or (ii) for any loss of data, profit, business, contracts, revenues, or anticipated savings, or (iii) for any special, indirect or consequential damage of any nature whatsoever; in connection with performing replacements or repairs or the granting of store credits for Your Product or any other obligations under this Plan. In any event, Our liability to You in contract, tort (including negligence or breach of statutory duty) or otherwise arising in connection with this Plan shall be limited to the Product Price of Your Product.

DEFINITIONS
Accidental: means an event You did not intend or expect to happen and that is not reasonably foreseeable. Mechanical or Electrical Failure: means a sudden or unforeseen failure of Your Product arising from a mechanical or electrical fault. Original Documents: means Your original purchase receipt and Tax Invoice/ Order Confirmation issued by the Merchant which sold Your Product to You along with Your Service Contract. Date Purchased: means the date shown on Your Service Contract. Product Price: means the amount shown on Your Service Contract. Replacement Terms: means the paragraphs in this document under the heading ”Replacement Terms”. User Generated Data, Your Data: All data generated by You and stored on or in Your Product. For example, songs, photos, telephone numbers, electronic documents and computer programmes. You, Your: means the person or persons named as the purchaser on the original purchase receipt and Tax Invoice/ Order Confirmation. Your Product: means any electrical or battery operated product that You purchased as described in the purchase receipt and Tax Invoice/ Order Confirmation Your Plan, Your Protection Plan: means the Protection Plan service contract as detailed in these Terms and Conditions that You have purchased with Your Product. We, Us, Our, Merchant: refers to the selling Merchant whose name appears under Store Name on Your Service Contract, and in some instances anycover acting always on behalf of the Merchant . Service Contract refers to the email sent by Us to You upon the purchase of Your Protection Plan, read in conjunction with this document.

TERMINATION CLAUSE
Your Protection Plan shall terminate immediately with no refund if any of the following events occur: 1. Upon expiry of the Term; 2. When Your Product has been replaced; 3. Unauthorized repair replacement or modification of Your Product; 4. Discovery of fraud or misrepresentation; 5. Violation of any of the terms and conditions of this Protection Plan.

PERSONAL DATA PROTECTION ACT CONSENT
In purchasing this Protection Plan, You hereby authorise Us and Our third parties such as contractors, insurers and agents to collect, use and disclose personal data about You or about other persons furnished by You, now and in the future, on manual or computer files for administrative and customer care purposes (together with such other information supplied to or obtained by Us separately) including: (i) to provide this Protection Plan or to investigate, assess and pay claims under Your Plan (ii) to provide You or other persons with information on products and services for marketing purposes; (iii) for market research and (iv) tracking of sales data. We or Our third parties may contact You or these other persons by post and telephone for these purposes. If there is any personal data relating to other individuals, You must have obtained prior consent from them (or if they are lacking in legal capacity, from their legal representatives, guardians or parents as the case may be) for Us and Our abovementioned third parties to collect, use and disclose their personal data for the above purposes, and as if they were You. All personal data You provide shall be accurate and complete, and You will inform Us of any changes to the personal data to Your knowledge as soon as practicable. If You agree, We may also contact You by e-mail, SMS text or fax for these purposes. You may opt out at any time from allowing Us or Our agents to process Your information by emailing Us at [email protected]